Cookie Policy
Our website (https://robertsonhomes.co.uk/ ) uses cookies for various purposes as detailed below. A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your device.
We use the following types of cookies:
| Cookie Type | Description |
| Necessary | These are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. The website cannot function without these cookies. |
| Functionality | These are used to allow certain functions to be carried out on the website such as our chat box service or to recognise you when you return to our website. These are optional but we recommend that these cookies are allowed to be able to use the features on the website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). |
| Analytical | These are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. |
| Performance | Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors. |
| Targeting/Advertising | These cookies record your visit to our website, the pages you have visited and the link you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties. |
| Third Party | These cookies are used by third parties on our website to provide specific functions, for example displaying and playing video content. |
| Other Cookies | These are other uncategorised cookies are those that are being analysed and have not been classified into a category as yet. |
| Unclassified | The purpose of these cookies is under investigation |
Under the Privacy and Electronic Communications (EC Directive) Regulations 2003, we can store Necessary Cookies on your device without your consent. For all other types of cookies we require your permission.
Cookies do not typically contain any information that personally identifies a user but personal information that we store about you may be linked to the information stored in and obtained from cookies. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Notice.
You can find out more information about individual cookies we use and the purposes for which we use them in the table below
| Cookie Name | Provider or Domain | Cookie Type | Purpose | Expiry Period |
| OptanonAlertBoxClosed | One Trust LLC | Necessary | Set by One Trust cookie compliance solution after visitors have seen a cookie compliance notice and in some case where they close the notice down. It enables the website not to show the message more than once to a user. It contains no personal information | 1 year |
| Wp-postpass_ | Robertsonhomes.co.uk | Necessary | WordPress use the cookie to save access to password protected pages | 10 days |
| WordPress_ | Robertsonhomes.co.uk | Necessary | WordPress uses the login wordpress_(hash) cookie to store authentication details | Session |
| _cf_bm | Cloudflare Inc, myfonts.net | Necessary | Cloudflare is a “Content distribution network”. It is used to improve the speed of sites. This is achieved by holding multiple copies of web pages so you can be served the one nearest you in a way that minimises load across the internet. This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website in this case, CloudFlare is being used by My Fonts who provide our site with text styles (aka fonts), to ensure fonts load quickly | 30 minutes |
| _cf_bm | Cloudflare Inc, hubspot.com | Necessary | Cloudflare is a “Content distribution network”. It is used to improve the speed of sites. This is achieved by holding multiple copies of web pages so you can be served the one nearest you in a way that minimises load across the internet. This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website in this case, CloudFlare is being used by Hubspot who power some of our web pages to ensure pages load quickly | 30 minutes |
| JSESSIONID | Oracle Corporation.nr-data.net | Necessary | General purpose session cookie used by sites written in JSP. Usually used to maintain an anonymous user session by the server | Session |
| CookieScriptConsent | Cookie Script on robertsonhomes.co.uk | Necessary | The cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly | 1 Year |
| _hssrc | HubSpot Inc, robertsonhomes.co.uk | Performance and analytics | HubSpot, the customer relationship management software also provides us with site analytics. If you subsequently provide us with contact information through a form on our site, we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs. | 14 days |
| Hubspotuk | Hubspot Inc, robertsonhomes.co.uk | Performance and analytics | HubSpot, the customer relationship management software also provides us with site analytics. If you subsequently provide us with contact information through a form on our site, we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs. | 6 months |
| _hssc | HubSpot Inc, robertsonhomes.co.uk | Performance and Analytics | HubSpot, the customer relationship management software also provides us with site analytics. If you subsequently provide us with contact information through a form on our site, we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs. | 30 minutes |
| __hstc | HubSpot Inc, robertsonhomes.co.uk | Performance and Analytics | HubSpot, the customer relationship management software also provides us with site analytics. If you subsequently provide us with contact information through a form on our site, we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs. | 6 months |
| _ga_PVJ3ZD8QL | Robertsonhomes.co.uk | Targeting Advertising | This cookie is used by Google Analytics to persist the session state. We use Google Analytics as part of aiming to continuously make our website more relevant to you our customers. Google Analytics does not retain personally identifiable information but if you have given Google permissions, they may combine data of your use of our website across your different devices. If you do subsequently give us contact information we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to specific needs. | 1 month 4 days |
| _gid | Google LLC, robertsonhomes.co.uk | Targeting Advertising | We use Google Analytics as part of aiming to continuously make our website more relevant to you our customers. Google Analytics does not retain personally identifiable information but if you have given Google permissions, they may combine data of your use of our website across your different devices. If you do subsequently give us contact information we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs. | |
| _gcl_au | Google LLC, robertsonhomes.co.uk | Targeting Advertising | Used to help us track the performance of our Google Ads. If you have also given Google consent separately, they will also use this data to help make ads generally more relevant to you across their platform and network of publishers | 3 months |
| _ga | Google LLC, robertsonhomes.co.uk | Analytic | We use Google Analytics as part of aiming to continuously make our website more relevant to you our customers. Google Analytics does not retain personally identifiable information but if you have given Google permission, they may combine data of our use of our website across your different devices. If you do subsequently give us contact information we may be able to link your usage of our site with you as an individual. We would use that information to help tailor our service to your specific needs | 1 year 1 month |
| _fbp | Meta Platform,Inc., robetrtsonhomes.co.uk | Targeting Advertising | Used to help us track the performance of our Meta Ads (Facebook and Instagram). If you have also given Meta consent separately they will also use this data to help make ads generally more relevant to you across their platform and network of publishers | 3 months |
| _ga_PVYJ3ZD8QL | Robertsonhomes.co.uk | Targeting Advertising | The cookie is used by Google Analytics to persist session state | 1 year and 1 month |
| YSC | Google LLC, youTube | Targeting Advertising | Our site includes some videos hosted on YouTube | Session |
| Visitor_Info1_live | Google LLC Youtube.com | Targeting Advertising | Our site includes some videos hosted on YouTube. This cookies is set by YouTube to keep track of user preferences for YouTube videos embedded in sites; it can also determine whether the website visitor is using the new or old version of he user interface. | 6 months |
| Test_cookie | Google LLC, doubleclick.net | Targeting Advertising | This cookie is set by DoubleClick which is owned by Google, to determine if the website visitor’s browser supports cookies | 15 minutes |
| IDE | Google LLC, doubleclick,net | This cookie is set by DoubleClick and carries information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 1 year | |
| messagesUtk | Hubspot Inc, robertsonhomes.co.uk | Functionality | This cookie is used to recognise visitors who chat with us via live chat. It is required for the live chat to work. The Live Chat is powered by HubSpot | |
| -tpapp | www.robertsonhomes.co.uk | Unclassified | Currently under investigation | 1 |
Third Parties
Please note that the following third parties may also use cookies over which we have no control. These named parties may include, for example, advertising networks and providers of external services like video content and web traffic analysis services. These third party cookies are likely to be analytical cookies, performance cookies or targeting cookies:
- Google analytics
- Hubspot
- Microsoft Forms
- Cookie Script
GA4 has been configured with the following attributes to ensure GDPR compliance for the UK
- 1) Google Signals: disabled
- 2) Google Advertising: disabled
- 2) Advertising Personalisation: disabled
- 3) Consent Mode: enabled
- 4) IP anonymisation: enabled
If a user has not consented to defined options, Google Ads and Analytics tags will still load and collect anonymous data but will not place, nor access cookies aligned with the consent preferences of the user.
Changing Cookie Settings
You can, at any time, change or withdraw your consent for all non-Necessary cookies. To do this please contact us at dpo@robertson.co.uk
To deactivate the user of third party advertising cookies, you may visit the consumer page to manage the user of these types of cookies. To prevent Google Analytics tracking in your browser you may use the Google Analytics Opt-Out Browser https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en
This add on prevents the Google Analytics Javascript (gtag.js, analytics.js) that is running on websites from sharing information with Google Analytics about visit activity.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
Please note that if you block cookies you may not be able to use all of the features of our website. This may also stop certain parts of our website from functioning correctly for you only.
Updates to this Notice
We reserve the right to amend this cookies notice at any time. Any changes to the Cookie Notice will be contained here. Please refer to this page regularly to keep up to date. This cookie notice was last updated on 24/08/2023 and supersedes all previous versions.
Also in About Us
Our ethos
Our build-quality and customer care are second-to-none
Guide for Buyers
We make your home-buying experience as seamless as possible
Peace of mind
Dedicated customer support from the day you move in
Complaints Procedure
When you’re not happy, we take it personally
Frequently Asked Questions
From making a reservation to personalising your home, here are the answers to some of your most frequently asked questions.
Energy Efficiency
It’s now more important than ever to own an energy efficient home.