Frequently Asked Questions

Home / Frequently Asked Questions


We’re more than happy to help at every stage of your home buying journey. From making a reservation to personalising your home, here are the answers to some of your most frequently asked questions. Anything else you’d like to know, please get in touch.

How will I know when new homes are released?

We’ll email the release dates and prices to everyone who’s registered their interest before it appears on the website.

How do I reserve a home?

Before you can reserve a Robertson home, make an appointment with our sales team to go over any important information and confirm you’re in a position to conclude missives within 42 days from the day you make a reservation (this includes a 14-day cooling off period). With this in mind, it’s a good idea to speak to a solicitor and mortgage lender (or financial advisor) first and make them aware of these timings. We’re happy to give you a list of recommended contacts.

Our dedicated sales team can guide you through the reservation paperwork and process fee.  We’ll need to see valid proof of your identity such as a current passport or photo driving licence and recent utility bill (within 3 months). If it’s a joint purchase, this applies to you both.

Can I reserve a home before launch?

We want everyone to have a fair opportunity to reserve their chosen home. We can note your interest in a specific plot, with a potential opt-in to secure an Early Bird reservation (please see below, heading Early Birds).  If you register your interest online and opt-in to receive email alerts, you’ll receive information about release dates and how to reserve at the same time as everyone else who’s registered. You can also confirm your interest with our Sales Executive.

Can you help me sell my current home?

Please speak to your sales team and they will happily discuss any potential assisted move schemes that may be available.  Please note these would be plot and development specific.

What is an Early Bird Reservation?

An Early Bird Reservation allows you to pre-reserve your home before the price and date of entry have been released. It’s only available on specific plots and developments, so your Sales Executive can advise you if your chosen plot or development qualifies.

If you qualify and meet our criteria, we’ll ask you to pay a £150 deposit to secure your preferred home and have first option to buy when it’s released for sale. This deposit is fully refundable should you decide not to proceed to full reservation once the property is released for sale.

How would you like to share this?